REFUND POLICY

Last updated: October 10, 2026

We want you to love your Fooozy mask. If something isn't right, here is how we handle it.

Damaged, defective or wrong item

If your order arrives damaged, defective or is not the item you ordered, contact us within 14 days of delivery through our contact form with your order number and a photo of the item. We will send you a free replacement or give you a full refund, whichever you prefer. You do not need to send the item back.

Changed your mind

You can return unused items in their original condition within 14 days of delivery.

1. Contact us first through our contact form with your order number. Please do not send items back without contacting us, as we will give you the correct return address.
2. Return shipping costs are paid by you, unless the item was damaged, defective or wrong.
3. Once we receive and check the item, we refund the price of the product to your original payment method.

Refunds

Approved refunds are sent to your original payment method within 10 business days. Depending on your bank or card issuer, it can take a few extra days before the refund shows on your statement.

Lost or late orders

Most orders arrive in about 1-2 weeks. If your order has not arrived within 30 days of your order date, contact us and we will look into it with the carrier. If the order is confirmed lost, we will send a replacement or refund you.

Non-returnable

Items that have been worn or used cannot be returned for a change of mind, for hygiene reasons.

Contact

Questions about returns or refunds? Contact us through the contact form on our website.